Patient Connection 2.0 – Frequently Asked Questions
Navigating your healthcare should be easy, and our Patient Connection portal is here to help you schedule appointments quickly and conveniently. However, we understand that technical issues or scheduling challenges can sometimes arise. This FAQ provides answers to common questions about our online scheduling system, so you can get the care you need with minimal hassle. If you don’t find the solution you’re looking for, our team is always happy to assist you—just contact us!
Q: What is Patient Connection 2.0?
A: Patient Connection 2.0 is the upgraded version of our patient portal and mobile app. It offers a more mobile-friendly browser experience, improved security, and new features such as Give Access and Request Access. The upgrade provides a unified experience across both the TRA and DINW platforms.
Q: Do I need to create a new account if I used the old portal or app?
A: No. All patients who do NOT have an account must register for a new Patient Connection 2.0 account, even if they used the previous portal or mobile app. Current users are still able to login to their accounts as normal. Your mobile phone number will now serve as your username.
Q: Why is my mobile phone number required to register?
A: Patient Connection 2.0 uses a unique mobile phone number as your username for security and identity verification. Only one account can be associated with each mobile number.
Q: Can more than one patient use the same mobile phone number?
A: No. A mobile phone number can only be used for one registered account. Patients who share a phone will need separate numbers to create their own accounts.
Q: Can I log in without a password?
A: Yes. You can choose between traditional password login or passwordless login using a one-time SMS code sent to your mobile phone. Both options are available once your account is registered.
Q: Will email login be available?
A: Not yet. Email login will be added in a future update. You may enter your email address during registration to prepare for this upcoming feature.
Q: I’ve never been a patient at TRA/DINW before. Can I still create an account?
A: Yes. New users who have never visited TRA or DINW can create an account during registration. This allows you to schedule certain exams or prepare for a future visit.
Q: How do I give someone access to my account?
A: Log into Patient Connection, go to the Account section, and complete the “Invite Authorized User” form. The information you enter must match the other person’s account exactly. You may revoke access at any time.
Q: What happens if the information I enter for Give Access does not match?
A:If the information does not match the invited person’s account record, the request will fail. You may review the information with the invited user and try again.
Q: What is the “Request Access” feature?
A: Request Access allows users to request permission to view another patient’s account. This feature is commonly used by parents, guardians, or caregivers.
Q: How does Request Access work?
A: To request access, you must be listed under the patient’s “Add Family Member” section in a patient’s medical account (done by our staff) and with permission to access their medical information. The information you enter must match the patient’s record exactly. If it does not match, you will receive an error.
Q: Can children have accounts?
A: Children must be resisted to one unused mobile phone number to their account. Children may have accounts if they have an active medical account record. Parents or guardians typically use the Request Access feature to view the child’s information and manage appointments.
Q: I was granted access to another patient’s account. How do I switch between accounts?
A: After logging into Patient Connection, you can select which patient account you would like to view. The banner at the top of the screen will show whose account you are viewing.
Q: Why does TRA and DINW both appear in the portal?
A: TRA and DINW share the same patient information system. You only need one Patient Connection account, regardless of whether you receive care at TRA, DINW, or both. Although branding may differ, the portal content and features are the same.
Q: I tried creating an account but received an error message. What should I do?
A: Errors typically occur when your registration details do not match our system records. Ensure your name, date of birth, and mobile number match what we have on file. If the issue continues, please contact us for assistance.
Q: I tried creating an account but received an error message. What should I do?
A: Errors typically occur when your registration details do not match our system records. Ensure your name, date of birth, and mobile number match what we have on file. If the issue continues, please contact us for assistance.
Q: Can I still use the TRA or DINW mobile app after the upgrade?
A: Yes. The apps will continue to work and now integrate seamlessly with Patient Connection 2.0. Once you register, your login will work across both the portal and the mobile app.
Q: Do I need separate accounts for TRA and DINW?
A: Yes. The apps will continue to work and now integrate seamlessly with Patient Connection 2.0. Once you register, your login will work across both the portal and the mobile app.
Q: Will my previous reports and images still be available?
A: Yes. All existing reports, images, and appointment information will continue to be accessible in Patient Connection 2.0.
Q: Where can I get help if I have trouble logging in or registering?
A: If you experience difficulties during registration or login, please contact our support team. We can help verify your information and ensure your account is set up correctly.