Frequently Asked Questions

We understand that when it comes to technology, it can be challenging. Here are some of the most frequently asked questions about our mobile application to help you navigate our new program. If you don’t find the answer to your question, please email and we will get back to you as soon as possible!

What is my log-in if I am a existing patient?

Once you download the app, you will have to register your mobile account. Your log-in will be the phone number associated with your patient account (that you are currently using in our MI system) and the mobile application password you will end up creating.

If you do not have a patient account, you will be asked a series of questions that will correlate with your patient information that we have in our system. From there you will be able to create a log-in.


What is my log-in information if I am a NEW patient?

First, we are excited to have you as a new patient! Since this is your first time logging into our system, you will be asked a set of questions that correlate to your patient information. Next, you will be sent a code to your smartphone to use when logging-in for the first time.

If the information you have entered does NOT match or you aren’t already in our system, you will be contacted by one of our staff members to update the system so it matches or create a new account for you.

If you are still having issues, please use our Contact Us form and we will get back to you as soon as possible.


What exams can I schedule through the mobile app?

You can schedule a DEXA, CT, X-ray, Mammogram (screening), MRI, or Ultrasound exam.

Where do I download the IOS and Android version?

IOS Version here.

Android Version here.

What's different about the Patient Portal and the Mobile App?

Our patient portal offers a few of the features found in our mobile application. We strongly recommend downloading the TRA Mobile App to utilize additional features like scheduling, cancelling, and changing appointments, uploading insurance/referral documents, complete check-in forms before your appointment and more. We created the mobile app to improve our communication with our patients and make it more effortless to schedule appointments and access results.

What if I use the TRA Mobile App, but I'm a DINW patient?

You can only associate one phone number to one account. Meaning, if you have signed up for the TRA Mobile App but you are a DINW patient, at this time you can only use TRA Mobile.

If you have an account with TRA Mobile and you are a DINW patient, please contact and we will get back to you shortly.


TRA Mobile FAQ 1

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